9 Customer Takeaways From Forrester’s 2017 CXNYC Forum

9 Customer Takeaways From Forrester’s 2017 CXNYC Forum

Forrester’s 2017 CXNYC Forum leveraged the firm’s most recent research to help customer experience (CX) professionals plan, design, and manage experiences that create business impact. Held Tuesday and Wednesday this week at the New York Hilton Midtown in New...
Make People the Focus of Your Digital Transformation

Make People the Focus of Your Digital Transformation

People are the heart of every digital transformation. But too often, organizations make technology the priority — obscuring the real purpose and potential value of their investments. To make the most of technology, organizations should channel the young knight...